For Raising the return request you can connect us on support@VibrantShopie.in
Please note we only do replacement of the product once order is delivered within 7 days.
If you have received a defective product or wrong product then please send us Video & Images while opening the package and send it to support@VibrantShopie.in and we will get back to you. Once it is confirmed by our QC Team we will send the replacement or refund as VibrantShopie Points on your VibrantShopie Bank as per your convenience.
If you want to replace the Item, you have to return the Ordered Item for replacement. For any query regarding manufacturing issue, or any other query, you can email us on support@VibrantShopie.in
What is the process to Return or Replace the product?
We will refund amount in VibrantShopie Bank and in case of replacement, we will replace it with the option you have selected like size issue or received damaged product etc .
First Login to your VibrantShopie account
Go the ‘My Orders’ tab.
Click on ‘View/Edit Order Details’ for the respective order.
Get Your Order ID, Share us your return request on mail with Order ID.
Send Product back to us under self-ship method. You can arrange it with any convenient courier partner.
Once we get back the product in intact condition, We’ll refund the money back into your Bank account.
Under Self-Ship, We request you to send us the product through self-ship as we do not have reverse pickup. We will credit the points in your VibrantShopie Bank for the shipping.
When replacement is not possible?
Below are the scenarios where we cannot support replacement of products
– Request for Replacement is made after completion of 15 days’ time.
– Product received in damage condition or used condition
– For any defective or wrong product we would require video and images of product with opening the packet.
– Products with tampered or missing barcodes or tags or without original packaging, freebies or accessories
What is the replacement policy for the orders placed during a sale?
All orders placed during sale, We accept replacement of the products within 15 Days from the Order Received by you.
How to send the products through self-ship courier?
We request you to send us unused products and pack the product securely to prevent any loss of damage during in transit. Product should be in intact condition with all original tags attached and packaging.
Please send the products back to the address mentioned
On receiving the product at the warehouse, VibrantShopie points will be credited to your VibrantShopie Bank for Courier Charges born by you. We recommend to send it through speed post as it is a Government of India owned entity and widely distributed postal network in India.
How can I cancel my order placed?
To cancel the order please logging to Website account and click on orders tab and select the “Cancel Orders” option to cancel it. After the order is shipped status you cannot make any changes.
What are the terms for refunding the courier charges?
Once we receive the product send from your end we will send you replacement or refund the credit points on your VibrantShopie Bank. For any other assistance/issues you can write to us at support@VibrantShopie.in
What if I haven’t received my points yet?
VibrantShopie points will be credited with in 24-48 hours. For any other assistance/issues you can write to us at support@VibrantShopie.in